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Refund Policy

What happens to your money when a case does not go the way we hoped.

Draft — pending review by Panamanian counsel. Every bracketed field must be completed and the text checked by a lawyer admitted in Panama before launch. Veyronplug is a Panamanian company and these documents are written to Panamanian law.

Last updated: [date] · This policy forms part of our Terms of Service and is governed by the laws of the Republic of Panama.

The short version: the assessment is free, so an unwinnable case costs you nothing. If we take a case on and it fails, what comes back to you depends on how far the work had progressed — and that is written into your quote before you pay anything.

1. Before you are charged

The case assessment costs nothing. If we conclude your case is not winnable, we tell you and no invoice follows. There is nothing to refund because there is nothing to pay.

2. If an engaged case is unsuccessful

Your quote states which of the following applies to your case:

  • Assessment-stage refund. If, after taking the case on, evidence review shows it cannot realistically succeed, we stop work and refund the fee in full, less any third-party costs already incurred.
  • Filed but refused. Where the case was properly built and filed and the platform declined, [state the position: a partial refund of X%, a credit toward a further attempt, or no refund because the work was performed as agreed].
  • Client-side failure. Where a case fails because information given to us was inaccurate or incomplete, or because parallel appeals were filed against our advice, fees are not refundable.

3. What is never refundable

  • Third-party costs already paid — official fees, translations, notarisation, courier.
  • Completed one-off deliverables, such as a security audit that has been delivered.
  • Retainer months already elapsed.

4. How to request a refund

Write to cases@veyronplug.com with your case reference. We respond within [X] working days and, where a refund is due, return it to the original payment method within [X] days.

5. Disputes

If you disagree with a refund decision, tell us — we would rather resolve it directly than leave you unhappy. Any dispute that cannot be resolved is subject to the governing law and jurisdiction set out in our Terms of Service.