Home / How it works
How it works
Four steps, no mystery. You will know at every point what is happening, what it costs, and what the realistic odds are.
Free case assessment — within 24 hours
You submit the case through the form. We want the platform, the account handle, what the platform told you, when it happened, and what evidence you still have.
A person — not a bot — reads it and answers with three things:
- A viability verdict. Winnable, difficult, or not worth your money. We say the third one out loud when it is true.
- The route we would take. Which channel, which instrument, and why that one.
- A fixed quote and a timeline. No open-ended billing.
No obligation, and no payment at this stage. If you walk away after the assessment, you owe nothing.
Case building & evidence compilation
Most appeals fail because they are a paragraph of frustration in a 200-character box. A case that works looks like a file, not a complaint.
We gather and structure:
- Screenshots of the ban notice, the offending account, and the original account history
- Platform correspondence, ticket numbers, and appeal timestamps
- Proof of ownership — verified email and phone, historical posts, business records, ad account or monetisation history
- Identity verification to the platform's own document standard
- Trademark registrations or evidence of prior commercial use, where a name claim is involved
Our legal partner then drafts the actual submission: a formal appeal, a legal letter, a trademark or impersonation complaint — whichever the situation calls for. The document sets out a timeline of events and, where it applies, where the platform failed to follow its own published policy.
Escalation through official channels
The file goes into the platform's legal and policy channels — the routes designed for formal correspondence rather than the consumer support queue that returns template replies.
- Formal appeal or legal correspondence, filed with legal backing
- Documented follow-up on a schedule, not "we'll see if they answer"
- Re-escalation with additional evidence if the first review is refused
- Urgent track: 24–72 hour escalation where the loss is actively costing income
You get an update at each step, including the bad ones. If a case stalls, you hear that from us before you have to ask.
Account restored — then secured
Recovery is not finished when access returns. An account that was compromised once, with the same weak recovery path, gets taken again.
- Handover, with you setting fresh credentials — we never hold them
- 2FA moved off SMS, backup codes stored properly
- Recovery email and phone hardened, sessions and connected apps revoked
- Optional ongoing impersonation monitoring and an evidence kit for next time
What we need from you
The faster this arrives, the faster the case moves. Missing pieces are the single biggest cause of delay.
Send us
- The exact ban or disable message, screenshotted in full
- Every email the platform sent you, forwarded unedited
- Your account handle and the registered email or phone
- Government ID matching the account (for identity verification)
- Proof the account is yours: old posts, invoices, ad receipts, business registration
- Links to any impersonating account still online
Never send us
- Your password — to us or to anyone else claiming to help
- Your 2FA codes or backup codes
- A login link or session token
- Payment before you have received a written quote
If any service — including one calling itself Veyronplug — asks you for these, it is not us and it is not legitimate. How to verify.
Honest expectations
Can you guarantee my account comes back?
No, and nobody honestly can — the final decision always sits with the platform. What we can do is give you an accurate read on the odds before you spend anything, build the strongest case the facts support, and put it in front of someone with the authority to act on it. Any service that guarantees an outcome is selling you certainty it does not have.
What kinds of cases do you turn down?
Accounts banned for conduct that genuinely violated platform rules. Requests to take a username from someone with a legitimate claim to it. Anything requiring access to an account you do not own. Anything that would need methods outside official channels. We say no to these at the assessment stage, at no cost to you.
Why does this cost what it costs?
Because it is legal and investigative work, not a form submission. A case involves evidence compilation, legal drafting, formal filing and scheduled escalation over days or weeks. If someone offers the same for €50, they are either doing none of that or doing something that will get your account permanently deleted.
Do you work with clients outside the EU?
Yes. We work with clients across the EU, the United States and the UAE. Case correspondence is in English; German and Arabic are available on request.
Start with the free assessment.
Honest answer within 24 hours. Nothing to pay until you approve a fixed quote.
Submit your case